ExperienceStrength
Know what your customers want, and how to excel in the moments of truth to stand out against your competitors and drive growth.
Overview
ExperienceStrength shows the strength and potential of your customer relationships to inform your customer strategy. It helps you understand your customers’ needs throughout the customer journey, improve satisfaction and loyalty, and see how you are positioned against competitors, which moments matter most, and where to invest.
Key stats
25,000
projects we have learned from
120
countries
1,900
companies
Key features
Actionable direction
Guidance from world leaders in customer experience, and learnings from the largest CX benchmark database.
Tried and tested
Based on neuroscience and behavioral economics, our validated approach has strong links to actual customer behavior.
Powerful partnerships
Partnering with leading platform providers, we design and activate CX programs to meet your individual needs.
Related solutions
Assess your CX maturity and align your organization on what you need to achieve for a successful CX transformation.
Discover what makes your experience unique, and how it helps deliver your brand promise.