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Who will be more likely or more willing to get the highly anticipated COVID-19 vaccine once it is approved and available?
Economic challenges drive total value of ranking down by 6%, while Lululemon is the standout performer with a 60% rise in brand value.
Are organizations living up to expectations? We asked people in the US how they expected brands to behave and communicate with regards to race.
Value to the customer equals value to the organization – but how can CX practitioners make this clear to their organizations?
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