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Welcome, Medallia Experience Leaders.
If you’re here, it’s because you’re shaping the future of customer understanding—across retail, DTC, consumer brands, and omnichannel experiences. And you know one truth: your customers evolve faster than your dashboards do.
That’s where ExperienceEvaluator comes in.
ExperienceEvaluator is a real time, culture aware diagnostic that shows you exactly where and why your brand is winning—or losing—across the modern consumer journey.
ExperienceEvaluator helps retailers and consumer brands understand:
- How real customers experience your brand across channels
- Your credibility and resonance in culture—what’s driving (or damaging) relevance
- How influencers, creators, and trends are shaping perception
- Which moments matter most in driving sales, loyalty, and advocacy
- How you stack up against brands redefining relevance today (Gap, Abercrombie, Best Buy, Nike, Lululemon, and more)
Whether you're reinventing a legacy brand, scaling a modern DTC business, or optimizing omnichannel retail, ExperienceEvaluator gives you clarity fast—so your teams can act even faster.
Today’s consumers reward brands that understand culture, evolve quickly, and show up with purpose and consistency.
Retail and consumer categories are being redefined by:
- Shifts in style, identity, and community
- Creators influencing entire categories overnight
- Customer expectations shaped by Lululemon, Nike, Abercrombie, and Best Buy, not just your direct competitors
- A constant pressure to prove brand relevance → business impact
ExperienceEvaluator tells you in plain language: Are you relevant? Are you delivering? And does your experience match the promise your marketing makes?