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We mine all forms of unstructured customer feedback holistically, from CX platforms and surveys, social media, blogs, and recordings of agent voice and text interactions. This provides deep insights into the underlying root causes to guide your investments for maximum business impact.
Human and machine
We harness technology and AI analytics, with sector knowledge and bespoke taxonomies to create deeper insights.
We guide strategic decision-making on root causes to complement tactical identification of customer issues to address.
Speed and depth
Our data mining expertise means we quickly generate meaningful insights beyond simple word recognition approaches.