Podcast: How do you delight Indian banking customers?

We chat to Ramakrishnan Seshan, Head of Retail Banking & Wealth Management for HSBC in India.
30 October 2019
india
 Amy Cashman
Amy
Cashman

co-CEO Insights Division, UK

What makes a bank successful? How do you attract and retain customers in the Indian banking market? And what role does technology play? Ramakrishnan (Ramki) Seshan, Head of Retail Banking & Wealth Management for HSBC in India, speaks to Andrew Stephen and Amy Cashman about creating a winning customer experience, the benefits of being a multinational business, the future growth opportunities and how they are partnering with fintechs to make improvements to their service in an agile way.

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