Our Entertainment on Demand service tracks the full digital subscription customer journey across music and video.

Our longitudinal panels provide data from monthly surveys in the US (20,000 people) and in Great Britain (12,000), and quarterly surveys in France (8,000), Spain (8,000), Germany (12,000) and Australia (10,000). With this, plus a 2,500 boost sample of new subscribers per quarter for each country, we deliver the latest insights on digital subscriptions from purchase triggers, through consideration, evaluation and intention to purchase, post-purchase usage, satisfaction/dissatisfaction, advocacy, loyalty and switching.

This offering helps the entertainment industry (service providers, cable and satellite companies, platform providers, production studios) and City analysts and investors understand the full entertainment subscription service consumer journey.

Entertainment on Demand helps you understand:
  • How different brands are performing in share and subscriber numbers
  • Sources of growth/decline for the competitive set
  • Benchmark loyalty rates
  • The impact of brand switching on overall subscriber numbers
  • Key triggers attracting consumers to you and competitor brands
  • Product level USPs you hold vs. competitors
  • Advocacy levels (Net Promoter Score – NPS) for competitive set
  • Drivers of NPS performance
  • Areas of strength/weakness during the critical sign-up process
  • Performance across multiple pre-purchase touchpoints (paid for/owned/earned)
  • Performance by Consideration > Purchase Intention > Conversion
  • Opportunity amongst non-digital streaming subscribers
  • Interaction between cable and digital subscriptions
  • Consumers at risk of churn from your (and competitor’s) subscriber base
  • Impact of digital on physical and other competing entertainment areas

The service is structured across three tiers:

Measure

the most important subscription service KPIs tracked longitudinally

Explain

a complete understanding of the category KPIs

Predict

using machine learning to accurately predict future consumer behaviour

Entertainment on Demand CITY

Why invest in Subscription Video on Demand (SVoD)?

Investors need to understand the key dynamics in SVoD, a fast-evolving category, through a single source of truth. Our new City-exclusive quarterly tracking service provides robust, independent, unbiased market information for both US and GB – with more European countries to follow.
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VoD: Share of New Subscribers %

Latest news
Streaming Video on Demand’s growth trajectory continues globally
Apple TV+ attracts new subscribers; Disney+ explores FAST; Prime Video faces ad uncertainty.
UK EoD Q2 2024 IMAGE
19.9m British households have at least one paid video streaming service while AppleTV+ holds onto its top spot in terms of share of new SVoD subscriptions in Q1.
Woman watching a movie in her tablet
Dramas accounted for 8 of 10 top titles watched in the past 3 months among SVoD subscribers, despite fewer streamers claiming to enjoy them.

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Reach out to our team to learn more about how we can help.