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CX Value analytics analyses the inter-relationships of multiple customer-level data sources, including survey and your operational CX data. This identifies how important each element is in driving CX outcomes and, in turn, business outcomes such as sales or customer loyalty.
Explore links between CX metrics (like TRI*M Index or NPS) and real business outcomes such as sales and customer loyalty.
We work with all CX data sources, agnostic of provider or platform, to uncover the drivers of customer experience.
Human and machine
We harness technology and human creativity to deliver a solution and insights unique to the needs of your business.