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Evaluate and respond to important customer interactions, and react quickly to opportunities and risks in the moments that matter most to customers, with transactionTRI*M. It explores emotions so you can create positive and sustainable memories that build lasting, profitable relationships.
“There is a confusion between experience and memory.
We don’t actually choose between experiences,
we choose between memories of experiences.”
Automated end-to-end processes
Capture and report customer experiences in real-time, so you can respond quickly and effectively.
The data behind emotions
Drawing on behavioural economics principles, we understand how emotions create memorable experiences and build loyalty.
Transform your organisation and become truly customer-centric with our validated CX solutions and consulting services.