Manage Real-Time Customer Experiences
Excel in the moments that matter most to your customers and create memories that lead to profitable relationships.

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Overview

Evaluate and respond to important customer interactions, and react quickly to opportunities and risks in the moments that matter most to customers, with transactionTRI*M. It explores emotions so you can create positive and sustainable memories that build lasting, profitable relationships.

David Kahneman said:

“There is a confusion between experience and memory.
We don’t actually choose between experiences,
we choose between memories of experiences.”

Key features

Automated end-to-end processes

Capture and report customer experiences in real-time, so you can respond quickly and effectively.

The data behind emotions

Drawing on behavioural economics principles, we understand how emotions create memorable experiences and build loyalty.

Customer-centricity

Transform your organisation and become truly customer-centric with our validated CX solutions and consulting services.

Related solutions
Explore the entire customer journey to identify potential gaps and opportunities in your delivery.
Monitor the moments that matter to your customers and respond quickly to opportunities and risks.