CX as a Value Driver

Event Details

Customer expectations are evolving fast — and organisations that deliver meaningful and different experiences are the ones unlocking growth. But proving the real business impact of CX remains a challenge for many teams.

Join Kantar and Qualtrics for a focused, insight-rich session where we explore how modern experience programmes connect directly to brand outcomes, commercial performance, and organisational strategy.

The event will offer a tactical roadmap to help you move beyond sentiment and link customer experience directly to commercial growth.

Agenda

08:30 - 09:15 Breakfast
09:15 -10:00 Experience disruption: How brands grow from customer experience
10:00 - 10:30 Kantar’s CX measurement framework
10:30 - 11:15 The tangible value of Customer Experience
11:15 - 11:40 Panel discussion & wrap up
11:40 – 12:30 Lunch