Coupa Supplier Information Hub

Kantar uses Coupa to manage all purchase orders and process supplier invoices for Kantar businesses in 9 countries: United States of America, Canada, United Kingdom, Ireland, Netherlands, Spain, Germany, France, and Italy. This is the only way to get onboarded, receive orders, or submit invoices to Kantar in these markets.

The FREE Coupa Supplier Portal will transform our procurement process. It’s a one stop shop for suppliers to managing purchase orders, invoices and catalogue items. You can log into the Coupa Supplier Portal (CSP) here. If you cannot sign-in to the CSP please email us on coupasupplierenablement@kantar.com

Kantar Guides to Coupa

New to Coupa: Setting up your entity on CSP (PDF)

The basics: Navigating the CSP & creating reports and notifications (PDF)

Associate a new email address with an existing Coupa user account (PDF)

Coupa’s Multi-factor Authentication (PDF)

Inviting additional users to access your CSP account (PDF)

Coupa Advanced Instructions (PDF)

Official Coupa resources

Watch this short video for an introduction to Coupa and find out more about it’s features and benefits - CSP Videos - Coupa Success Portal

There’s also a handy User Guide: Coupa Success Portal that you can refer to any time. The Coupa Help Pages have useful links to specific process such as ‘Setting up e-Invoicing’ and ‘creating invoices’.

If you find any issues with your CSP activities with Kantar please contact coupasupplierenablement@kantar.com

Whether you want to update the details of your account or request support from our teams. Below you can find the teams ready to support you​

1. Supplier Account Set Up (Guide)

 

Your Kantar business contact will initiate the new Kantar Supplier set-up with the information you have provided.

You will receive an email “Update your profile” from do_not_reply@kantar.coupahost.com.

Click the link in the email and complete all fields in the ‘Supplier information Management form’ (SIM), including your bank details. This is required to activate your Supplier Record and link it to Coupa.

If you have questions throughout this process, please contact the supplier master data team, using the email Vendors@kantar.com.

2. Update your Account Details

Update your details directly on the Coupa Supplier Platform under Profile>Information request and select 'Kantar'. Please make sure that you are entering in CSP with an account linked to the Kantar profile.

As an alternative, email vendors@kantar.com to trigger a Coupa Supplier details update email. Please follow the email instructions and provide all information requested on the form.

Please keep in mind, we cannot get these details from your Coupa Supplier Portal (CSP) profile. Failure to inform us of the updates to your details may result in delayed payments or hinder our ability to contact you.

3. Risk Assessment

All suppliers must adhere to Kantar’s Supplier Code of Conduct, and Kantar will periodically assess the risk of all suppliers, new and existing. You may then need to provide information regarding their financial stability and adherence to key compliance areas, such as sanctions, politically exposed persons, adverse media, anti-bribery & corruption, and data & cyber security.

For any risk-related queries, suppliers can email: kantarsupplierrisk@kantar.com

4. ESG – Environmental and Social Governance

See here how you can share your sustainability and diversity information with Kantar through Coupa.

5. Accounts Payable

Kantar requires suppliers to have an approved Purchase Order (PO) before delivering goods or services. To ensure smooth transactions and timely payments, suppliers should request a Coupa PO from their Kantar business contact before starting work, use Coupa to invoice the PO and invoice in the same currency as the PO.

Payment due dates are based on the invoice submission date on the Coupa Supplier Portal, not the date on the invoice itself. This ensures accurate and timely payment processing.

Invoices that do not meet Kantar's requirements may be rejected and delay payment.

For information related to Invoice and Payment status please contact Invoicestopay@Kantar.com.

Guides:

Interacting with and getting paid by Kantar: View & Acknowledge PO, Invoicing & Credit note (PDF)

Create Invoices (PDF)

Create Credit Note (PDF)

Invoices without PO (PDF)

One Invoice, Multiple POs (PDF)

One Line, Multiple VAT Rates (PDF)

Frequently asked questions

If you have a query, please look through our FAQs, if you still can’t find the answer you’re looking for please drop us an email and we will do our best to help.