Manage Real-Time Customer Experiences
Overview
Evaluate and respond to important customer interactions, and react quickly to opportunities and risks in the moments that matter most to customers, with transactionTRI*M. It explores emotions so you can create positive and sustainable memories that build lasting, profitable relationships.
“There is a confusion between experience and memory.
We don’t actually choose between experiences,
we choose between memories of experiences.”
Key features
Automated end-to-end processes
Capture and report customer experiences in real-time, so you can respond quickly and effectively.
The data behind emotions
Drawing on behavioural economics principles, we understand how emotions create memorable experiences and build loyalty.
Customer-centricity
Transform your organisation and become truly customer-centric with our validated CX solutions and consulting services.